top of page
IMG_6218_edited_edited.jpg

Services

Booking Policies

 

CANCELLATION POLICY


We ask that you please give at least 48 hours notice for cancelling or rescheduling appointments.  Appointments cancelled with less than 48 hours notice will be charged a late cancellation fee of 50% the price of service. Same day cancellations will be charged 100% the full price of the service booked.   

No-show appointments ( meaning we show up to location and there is no means for us to complete the service scheduled) will be charged 100% the full price of the service. Fees must be paid in full before appointment can be rebooked.  

We understand that emergencies can arise. Please contact us as soon as possible if you need to cancel.  We will do our best to accommodate you, but please note our cancellation policy may still apply.

Thank you for understanding.​

​​​​

SERVICE AREA AND TRAVEL

​

We are based out of Kailua and primarily serve the windward side of O'ahu. Appointments outside of Kailua area may be available on a limited basis and can include extended travel fee based on distance and travel time. To better serve clients in further locations, we may offer educed travel fees when multiple dogs are scheduled at the same placed or when appointments can be groomed within the same area. Availability for extended travel areas may be limited to select service days.

​

PAYMENT POLICY


Payment is due at the time of service. A credit card must be on file when you book an appointment with us. An invoice will be sent to you after the service is completed, please make sure the payment is received promptly. If the payment has not been received by the day after service we will contact you first, then automatically run the card on file. We are always happy to accept cash payments. If you choose to leave cash, please notify us of the payment choice ahead of time and let us know where it was left if you are not home during time of service.  If payment is not received after 48 hours of service there will be a $25 late payment fee added. Failure to pay for service for over 2 weeks will result in a theft of service report and all future appointments will be cancelled. In the event of a no- show appointment ( meaning we show up to location and there is no means provided  to complete the service) the full price of the service will be charged.​​

  • Instagram

Tell your dog I'm on my way and I'm bringing treats

bottom of page